Two real world examples set the stage for participants. Some background is provided on the IRS organization, quickly followed by insights on neuroscience to help with conflict resolution. The focus is on the two examination divisions of Large Business and International (assets over $10 M) and Small Business Self Employed (assets $10 M or less). Classification, case selection, examination, and issue resolution with important take away information are provide so that even experienced participants walk away with actionable items from information Mike shares from his book How to Work with the IRS, Second Edition