November 15th, 2017

How to De-Escalate and Negotiate

In this session Michael Gregory shares with you insights on how to diffuse volatile situations focusing on de-escalation, communication, conversation, listening, negotiation and if needed mediation.  With over 2,500 mediations and negotiations during his career Mike shares with you insights on how to de-escalate and negotiate and he provides all participants with his pocket guide on peaceful resolutions.  With his focus on the IRS, business to business and within businesses practical examples you can immediately apply this information at your work, home or other environments.

2675 Long Lake Road Roseville, MN 55113-1117
Olsen Thielen
EBITDA Partners