August 15th, 2017

Resolving Conflict

This highly interactive session is specifically oriented towards IRS employees that audit taxpayers .  The emphasis is on de-escalation and negotiation.  Elements related to time management, delegation as a delegatee and delegator are included since these areas can also lead to frustration and conflict.   Key elements from neuroscience will be incorporated throughout the session. 

Booklyn Center, Minnesota
CAS Program at the IRS
Manager's Meeting