• Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burn out.


    — Harvard Business Review by Paul Zack Jan-Feb 2017

  • America has a civility problem. 63% of Americans believe that we have a major civility problem and 71% believe it is getting worse.

    — Civility in America - Weber Shandwick 2013

  • Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employee’s skill or motivation.

    — Daniel Dana, Managing Differences: How to Build Better Relationships at Work and Home (2005, 4th ed.); Barbara J. Kreisman, Insights into Employee Motivation, Commitment and Retention (2002)

  • The typical manager spends 25-40% of his or her time dealing with workplace conflicts. That’s one to two days of every work week.

    — Washington Business Journal, May 2005

  • More than 50% of employers report having been sued by an employee.

    — Society for Human Resource Management survey, cited in USA Today (Workers win more lawsuits, awards, March 27, 2001)

  • Fortune 500 Senior Executives spend 20% of their time in litigation activities.

    — Mediate.com

  • Organizations adopting conflict resolution processes, like mediation, report 50-80% reductions in litigation costs.

    — Thomas Stipanovvich, ADR and the “Vanishing Trial”: The Growth and Impact of Alternative Dispute Resolution (2004)

  • 32% of employees are engaged at work and 51% were not engaged at work.

    — Gallup.com 2015