Thoughts and Insights by Michael Gregory

Conflict Resolution

Four people at the end of a table having a lively discussion
February 21st, 2021

Mediation for eight possible business scenarios

Mediation is a tool that may be used to help resolve issues and conflict in the workplace. Mediation by a trained and qualified mediator can save time, money, mental toil, and resources.  A mediator’s collaborative style allows the parties to determine the outcome. The process allows for creativity. The parties explore the issues, feelings, and interests of everyone involved. The following commentary presents eight possible scenarios associated with work and businesses.

Manager mediating a conflict with employees
February 14th, 2021

Resolve workplace conflict through mediation

Workplace conflicts are inevitable. When two or more people are involved there is always room for miscommunication. Differences in perspective, understanding, temperament, and a host of other factors can enter into the situation. As a manager what are appropriate courses of action? This article will explore this question and offer you several ideas for consideration from a practical perspective.

Share the road sign with a bicycle above it
February 6th, 2021

Mediation and the conflict resolution process

The may informally only need to address two parties exploring the facts, issues, feeling around those issues, and interests. More formal conflict resolution processes may involve mediation, arbitration, or litigation associated with dispute resolution. Alternative dispute resolution techniques are introduced, with an emphasis placed on mediation. Mediation is a rapidly growing alternative for those looking for assistance on addressing issues. When the parties want some help, want closure sooner, want to expend less resources, and want to be part of the decision-making process instead of having a decision imposed by a third party, mediation may be the answer.

Monk carved into hole in a tree
January 31st, 2021

10 Principles of Ethical Conflict Resolution

Dispute resolution using mediation techniques can help resolve many conflicts at work, in court, and in life. This article explores 10 ethical principles that can be applied in conflict resolution as an alternative to save mental and physical toil, time, money, and resources. Applying these techniques may make a major difference for you when you may become engaged in a conflict with another party.

 A tree with branches with words like team, goals, skills and others leading to the top of the tree and success
January 25th, 2021

Here are 10 tools for resolving conflict in the workplace with customers

We all have to work with various stakeholders but working with the full bell shape curve of customers can be difficult. This commentary focuses on 10 tools for resolving conflict in the workplace with customers. The old adage is “the customer is always right” for exceptional customer service. However, you know the customer is not always right. So, what can you do? Here are ten tools to help you when resolving conflicts with customers at work.

Three figures having a discussion with various communication words imprinted on the figures
January 18th, 2021

Use these 10 rules to overcome conflict in business.

Conflict can be incredibly positive when parties bring multiple perspectives to address a concern and work together to overcome an obstacle with collaboration. When looking at conflict as an opportunity much can be accomplished. Unfortunately, sometimes the obstacle can be terribly negative, overly competitive, personalities can conflict, or a host of other concerns can make the situation tenuous and destructive in nature. The question is what can you do to overcome conflict in busines when this happens? Below are 10 ideas for you consideration to help with de-escalation and promoting collaboration.

The word "We" over the word "Me"
January 2nd, 2021

Want to increase productivity and growth in 2021? Collaborate even better with others.

Exploring ideas from 2020 blogs from mikegreg.com on collaboration, there are 31 blogs that cover various elements of collaboration. To start 2021 off right for you I have organized these into various categories that will help you to be more productive and enhance growth by being more collaborative with others. 

A screen shot of four people interacting in a pleasant negotiation
December 27th, 2020

Make these changes in virtual negotiations according to neuroscience

Technology is growing at an exponential rate and has drastically changed the way we do business today. Today with virtual arbitrations, mediations, negotiations, and facilitations this has caused significant changes in the way we do business. Face to face in person negotiations offer challenges. Neuroscientists have looked at how we work and behave in our ever-changing virtual environment. Here are some key insights on what is and is not working as well recommendations for you going forward. With the ever-expanding virtual world to resolve differences this article offers you insights to enhance your probability of success.

Two faces in silhouette facing each other with various words written on their silhouettes
December 21st, 2020

To win someone over be authentic and consider mirroring language

In a negotiation it is especially important to be authentic. Operate with compassion. That is be calm, confident, and competent. Be genuine. Be true to yourself first. Come with focus and an attitude to help. Having a firm understanding of self is important. With this as focus take listening to another level with “linguistic mirroring”. Linguistic mirroring is paying attention to the words, the tone, and the facial and body language of the other party and reflecting this back to the other party. This helps to build a connecting relationship. With a connecting relationship the other party is more apt to listen to you. The commentary below expands on this concept.

Smiling team members smiling and two shaking hands with a successful negotiation
December 5th, 2020

Attitude, smiling, and happiness in negotiations

Have you ever thought of how helpful it is to simply smile in a negotiation? Do you know how powerful this can be? This commentary focuses on the implications of your own attitude in a negotiation, explores the impact of smiling, and ends with how to simply make your life happier with potential positive impacts in your own negotiations. The applications are at work and in life. Personally, I have found these helpful and that is why I wanted to share this with you too.  

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