Thoughts and Insights by Michael Gregory

Working with Difficult People

Thank you on a steel garage door security panel in a partially opened state with lamps hanging from the ceiling
January 21st, 2019

The Power of Thank You in a Negotiation

Being polite and paying attention to social norms is always important, but especially in a negoti

Three silhouettes in discussion with one another
December 31st, 2018

This is how to collaborate with difficult people

We all have to work with others we find difficult to work with at some point.

Red hand with the capital letters NO exclamation point in white - implying talk to the hand - No way
December 3rd, 2018

This is How Negative Emotions Impact Negotiations

When we are angry, we flood our body with various chemicals and hormones. That can be very negative in a business setting. This article addresses how to address anger or sadness in a negotiation.

One black hand and one white hand shaking hands.
November 12th, 2018

This is how to make a deal in business

These are the key points to making a deal in business. After reading a report on Dealmaking from the Harvard Law School Program on Negotiation and doing some additional research, I wanted to share these insights with you and at the end provide you with access to the free 28-page report.

Person with paint roller painting over the word "Problem" and standing in front of the words "No Problem"
September 10th, 2018

This is one way to manage conflict at work

Often when two parties are in a conflict with one another, one party feels more aggrieved than another. At other times the conflict is symmetric and both parties feel equal coming into a negotiation. This commentary addresses how to evaluate the situation when the situation is asymmetric and what can be done when one party feels very aggrieved and the other does not share in this perception.

Two people have made a bridge across a deep ravine and a third person is running across over their backs
August 27th, 2018

This is how to listen better with difficult people

You know how it is. You have been to training and you know that you are supposed to do. You are supposed to listen. You are supposed to be empathetic and develop a relationship. That is great in theory, but what about with a difficult person. 

White male with a stern look on his face.
August 6th, 2018

This is How to Work with a Difficult Hard Bargainer

What is a difficult hard bargainer and how can you possibly work with such a person? We all run into folks like this at times. This can cause frustration and consternation. Do we take the time to explore what is behind this negative approach? Should we? How would we do that if we did? How can we work with them?

March 5th, 2018

Preparing for a Negotiation with Difficult People

We all negotiate with others. Sometimes the other party can be very difficult to work with. Our best option may to avoid that negotiation and go elsewhere, but sometimes that is not an option. This article addresses this issue.

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