Thoughts and Insights by Michael Gregory

Working with Difficult People

A street sign at the intersection of Impossible and Possible with a background blue sky with some white clouds
July 15th, 2019

Does Conflict Resolution Really Work at Work?

Whenever two people are involved with anything, it is only natural to expect that at some point there may be different perspectives that could lead to conflict. This is only natural. We often think if I could make all of the decisions, the world would be a better place. Then we reflect and realize I don’t have all the answers. We need others and we need their ideas. This article focuses on different types of conflict resolution at work.

Older couple smiling with each other sitting on a bench
July 1st, 2019

How to Avoid Conflict in Family Business Succession Planning

According to the Harvard Law Program on Negotiation there are three kinds of conflict in business and how to avoid them.  These are: Intercultural Conflict: Be Careful Not to Stereotype Conflict with Friends and Family: Discuss Difficult Issues Up Front Workplace Conflict: Test Your Assumptions and Choose a Role This article will focus on exiting family businesses addressing both the family and the workplace conflict issues. Keep in mind the exit planning may involve selling to the next generation, to another buyer, going public, an Employees Stock Option Plan, or something else. To keep it simple the scenario that follows assumes a transition to a next generation family member.  Keep in mind there are a host of other issues too. For example, are the existing owners going to remain working, be advisors, be on a real board of directors, be on an advisory board, have employment contracts, covenants not to compete and a host of other issues. These issues go beyond the scope of this commentary.

Woman with finger to mouth signalling quiet
June 4th, 2019

Want to be an outstanding communicator? Close your mouth.

It sounds to easy, but really the best communicators know when to keep their mouths shut and really listen. Rather than trying to promote themselves, an idea or a position, they focus on truly trying to understand. Sometimes we simply need to be heard. Often times that is the best solution to simply listen to the other party and help them to sort out their solution.

Two silhouettes in front of a legal balance having a discussion
May 21st, 2019

The who, what, when, where, why and how of negotiations

Have you ever thought about the tactics from beginning to end that are involved with a negotiation? This article starts with the very beginning in mind to set you up for success and then explores value added techniques, how to influence the outcome and how to protect yourself during a negotiation.

Two characters angrily staring at each other as if they are about to fight
May 13th, 2019

This is how to overcome rivalry, competition, and tribalism in negotiations

In today’s world with deep seated divisions in Washington we don’t have to look far to see nightly news with antagonistic implications as examples of unhealthy competition and rivalries. This situation gives rise to unethical and unhealthy behaviors. This is bad for relationships and business transactions too. So, what should we do when hard ball tactics are applied in negotiations?

A diverse group of business people standing as a young white male reaches across the table and shakes hands with a young African American female.
March 25th, 2019

This is how to close a deal in a negotiation

The Collaboration Effect TM enhances relationships, resources and revenues. It incorporates connecting relationships, actively listening, judiciously educating and negotiating closure. This article focuses on negotiating closure.

A scale weighing people versus money
March 4th, 2019

When Core Values Are Involved – Negotiations May Be More Difficult

When we are in conflict with others we should not focus on beliefs.

Thank you on a steel garage door security panel in a partially opened state with lamps hanging from the ceiling
January 21st, 2019

The Power of Thank You in a Negotiation

Being polite and paying attention to social norms is always important, but especially in a negoti

Three silhouettes in discussion with one another
December 31st, 2018

This is how to collaborate with difficult people

We all have to work with others we find difficult to work with at some point.

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