Thoughts and Insights by Michael Gregory

The Business World

two people. One with hands on face and possibly crying. The other has arms crossed
October 10th, 2022

What mediation techniques should you use to resolve disputes between employees?

Invariably conflicts or disputes arise between employees for a variety of reasons. Often the best solution is for the two parties to determine how  to work amicably with one another. However, sometimes these issues simmer over time or become caustic in nature. As a manager or peer this can poison a work environment. As a leader you may be called upon to work with the parties to help them come to a solution that everyone as a minimum can live with going forward. The hope would be to come to a solution where everyone is pleased with the final outcome. In reality often times the final solution maybe anywhere between these two extremes. So, how can you do this?

People sitting around a table with one person standing about to take away a signed document
July 18th, 2022

Do you know how to make concessions in a negotiation?

Part of daily work and home life is full of negotiations. When not addressed effectively these can result in conflict, disputes, frustration, and in some cases anger. So, the question becomes how can you truly negotiate and make concessions in a negotiation while de-escalating the situation and working with another party? Four strategies are presented to help you making effective concessions in a negotiation at work or at home.

Older gentleman holding a picture of himself, son, and granchilc
July 14th, 2021

Addressing family strife with the transfer of the family business

As a qualified mediator that focuses on business valuation issues, I have been brought in many times to assist with conflicts associated with business valuation and family succession issues, when things do not necessarily go as planned. This article focuses on common problems and ways in which a qualified neutral familiar with business valuation can help the parties through this emotional and stressful time. Various parties offer expertise to assist with the process, but in the end a qualified neutral familiar with this process, valuation, and mediation can help resolve painful issues timely with far less emotional and physical resources expended.

An image of man and a woman on opposite sides of a table and in place of heads they have megaphones yelling at each other
May 10th, 2021

This is how you persuade the unpersuadable

“Many ideas grow better when transplanted into another mind than the one they sprang up” Oliver Wendell Holmes This quote by Oliver Wendell Holmes is directly on point to the subject of this commentary. Do you have to work with arrogant, egotistical, narcissistic, controlling, or disagreeable people? Then read on.  Collaboration is key. Address conflict. The ideas presented here are based on neuroscience and psychology with direct actionable alternatives you can apply at work and in life.

A diverse inclusive look at humanity through black silhouettes standing in front of a blue background
May 3rd, 2021

Collaboration is the key for your workforce of the future

From my series of sessions for CPA societies, associations, and businesses on How to Hire, Train, and Retain the Best Employees, I have also completed additional research on how to create your workforce of the future. Collaboration, listening, and leadership are key to developing your workforce of the future. This article explores some of the key elements for your consideration in the application of The Collaboration Effect.

Frustrated guy with his smart phone to his ear and his other hand on his forehead while he is looking at his laptop
April 25th, 2021

How much is the high cost of unmanaged conflict costing your organization

Unmanaged conflict has a significant impact on morale, turn over, and the bottom line. What if you could collaborate constructively instead? Conflicts, disputes, conflict resolution, dispute resolution and healing are key elements to address for effective leadership. Exploring the costs, employees leaving, ongoing implications, your challenges as a leader, and the implications on trust, are things you can address going forward. This article takes a fresh look at this issue and provides you with tools to help you, your team, and your organization. By managing conflict, it is possible to reduce wasted resources, enhance relationships, and be more profitable.

four fist bumps over a table with coffee, smart phones and papers. The four fist bumps represent men, women, and people of color
April 17th, 2021

Take advantage of The Collaboration Effect

I would like to explain the three elements of The Collaboration Effect to address both conflicts and collaboration. Is conflict blocking your results? Would you like to be more productive, more profitable, and have more pleasure? Then you will want to take advantage of The Collaboration Effect by connecting relationships, listening actively, and educating judiciously to build bridges and negotiate closure. The Collaboration Effect enhances relationships, resources, and results. In other words, by taking advantage of The Collaboration Effect you will be better as a person, your firm will perform better, you will be able to interact better with difficult people, and you will have better results with others with improved collaboration.

 A grouping of words with the word TAXES in caps and red. All the words have something to do with taxes
June 22nd, 2020

Here are five good negotiating techniques to use with the IRS and others

When you are involved with a negotiation with the IRS or another party where it appears there may be significant differences of opinion, here are five good negotiating techniques to consider. Start off by determining your and their positions. What is your Best Alternative to a Negotiated Agreement (BATNA), what do you think is their BATNA? Next consider offering the first alternative position known as an anchor to set the stage. Listen actively without judgment to understand where they are coming from. Reframe the negative to a neutral or even into a positive when possible. Finally, seek advice from those with experience in these matters. Beware those that should have the expertise, and focus on those that know what they are talking about.

Two colorful hands shaking with various collaborative words such as cooperate and connect on their hands and arms
October 28th, 2019

These 9 tips lead to a successful partnership

There is no question that now is a very stressful time. At the same time the rate of change is as slow as it is ever going to be. Going forward the rate of change is growing at an exponentially rate. With that in mind how can you proactively partner with others given limited time in your day. Whether partnering in your firm, with clients, vendors or other stakeholders, this article provides you with 9 ingredients for you to consider for a successful partnership. This can be applied to actual partners in a firm, those that you need to partner with at work, home and in life. The same concerns apply in many areas of our busy lives. The question is whether we actually stop, pause and see where we are going. Here are some ideas for you to consider.

Two referees and three coaches body language interaction at a football game
September 16th, 2019

Understand how body language impacts a negotiation

The key elements of words, tone and body language (including facial expressions) have been commented in previous blogs on communication. Keep in mind no one is perfect on interpreting facial or body language, but there are steps you can take to address your own. There are also steps you can take to improve your interpretation and understanding of others. In the commentary that follows insights on body language and facial expressions in negotiations are explored. These can be critical in a negotiation.

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