Listening and Feedback

December 10th, 2018
Male on a lookout in nature exploring the vast treed wilderness

This article focuses on some basic elements that have proven successful and are forcing businesses to change how they hire, train and retain top talent. Millennials are driven to succeed when they are treated with respect, with an employer that is focused on its workers, with management is transparent and most importantly when there is a collaborative environment. It’s not that complex, but it takes effort to make these things happen. It doesn’t just happen.

October 7th, 2018
Two people shaking hands with about 20 small people standing on their arms.

You have read about negotiation. You have practiced techniques. You are prepared. You have researched the other party on social media. You are ready to work on developing a great relationship. You believe you are ready to actively listen before beginning to educate the other party. You are looking for a win-win negotiation so that you can create value. Here are three other items to allow you to step up your game.

January 22nd, 2018

This article addresses how to turn a crises into a collaboration. We can learn from hostage negotiators and their success rate is phenomenal. So what can you do to help yourself when you feel like you are in a crises with someone else?

January 15th, 2018

From the book Peaceful Resolutions a summary of one of the steps to resolving conflict is a free six sided pocket guide (that fits in your pocket).  One of the six sides of the tri-fold pocket guide offers Ten Steps for an Interest-Based Resolution.  This 10 step summary process is elaborated on in this text. 

January 8th, 2018

In a negotiation each party enters into the negotiation with a position and series of interests. How we explore those interests goes a long way towards reaching a mutually acceptable alternative with the other party. Asking key questions appropriately makes a real difference in the outcome.

December 26th, 2017

As someone who concentrates on resolving conflict, negotiating winning solutions and inspiring leaders I want to offer you some relatively simple tips to help make the start of the new year better for you related to potential conflicts with customers and staff. You are not alone. Consider this commentary and reach out to mentors to explore how these or similar ideas may work best for you in your situation.

December 11th, 2017

This article summarizes lessons learned from interviews from 30 executives on lessons learned from positive and negative encounters.  We all can learn from these.

December 4th, 2017

What do you think? Does a reputation for collaboration or for competition suggest an advantage at the bargaining table?  We both know you cannot control what others say about you, but you can control what you do and how you do it. You only have one reputation and once that is tarnished you are in trouble. So what type of reputation should you try to cultivate?

November 26th, 2017

The point at which the buyer’s lowest price and the seller’s highest point are the same is called the reservation point.  Is that the only thing that matters in a negotiation?  I offer an example from a recent experience with a roofing contractor that I think we can all learn from.

November 6th, 2017

In negotiations the parties have positions and negotiators ask questions to determine interests, but what happens when the real underlying issues resolve around values? As a set of general rules it is a good idea to “consider interests and values separately, engage in relationship building dialogue, appeal to overreaching values, and confront valued differences directly” according to the consensus building institute. The link offers several good examples. I would like to explore these four steps with you regarding a personal situation of mine recently. Keep in mind not all situations have a happy ending.

October 16th, 2017

Working as a mediator and negotiator I specialize in resolving conflicts with the IRS, business to business and within businesses. This article focuses on preventing conflicts within businesses and what to do when negotiations go bad with family members.

October 8th, 2017

Personalities do matter in negotiations.  In this blog I look at work completed by Myers and Briggs to help you and to help you with others, and then I offer you three ideas to improve your negotiation skills.  Not everyone can be a great negotiator, but everyone has the potential to improve their negotiation skills

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