Mike will be using elements from three of his books in today’s presentation, Peaceful Resolutions, The Servant Manager and Business Valuations and the IRS. Brain science will be applied to enlighten participants on the steps necessary in order to explore and enhance opportunities to provide for better client outcomes. The processes of de-escalation, communication, conversation, listening, discussion, negotiation, and compromise leading to collaboration are presented to give participants the tools they need so that they can apply them immediately in their practice.
Wednesday, November 14, 2018
Institute of Management Accountants