How to De-escalate and Resolve Conflict with Clients, Associates, the IRS and Others

We lose our tempers. We work with those that lose their tempers. How can we maintain ours and help others maintain theirs through a process of de-escalation when involved with a negotiation?  Taking ideas from three years of research from the fields of neuroscience, social work and hostage negotiator training these techniques are brought together to help you as a business appraiser address these types of concerns with those that need help in these areas.  Having used these techniques and saved clients tens of millions of dollars as a negotiator these tips are being offered to help with your life and with your clients.