We lose our tempers. We work with those that lose their tempers. How can we maintain ours and help others maintain theirs through a process of de-escalation when involved with a negotiation? Taking ideas from three years of research from the fields of neuroscience, social work and hostage negotiator training these techniques are brought together to help you as a business appraiser address these types of concerns with those that need help in these areas. Having used these techniques and saved clients tens of millions of dollars as a negotiator these tips are being offered to help with your life and with your clients.