How to De-escalate and Resolve Conflicts with Clients, the IRS, Associates and Others

Thursday, February 2, 2017

We lose our tempers. We work with those that lose their tempers. How can we maintain ours and help others maintain theirs through a process of de-escalation when involved with a negotiation? Besides the PPT presentation I offer two handouts regarding key points from neuroscience related to de-escalation and negotiation. Having used these techniques I have saved my clients tens of millions of dollars. I spent two years researching this topic and with over 30 years in the field with over 2,000 mediations and negotiations I want to share what I have learned to help you.

Virginia Society of CPAs
Richmond, Virginia