This session is tailored to a specific client with individual needs. The key to this training is to have interactive feedback along the way to ensure participants learn and retain the material to be used on the job. In this way participants will be able to use what was learned to improve productivity, customer service and employee morale. The commentary that follows presents example module topics.

In order to manage time effectively, first it is necessary to define personal goals (SMART Criteria). After defining goals it is necessary to move from goal setting to accomplishment. Participants are given tools to develop an action plan for the next 6 months. This will help participants to make good time management decisions using this matrix. Other useful time management techniques are presented and discussed to increase effectiveness.

Questions are asked and discussed to address topics such as, what if you take the time to work your most pressing needs and how can you avoid time wasters? Steps are presented to take action to avoid procrastination. Tips are presented and discussed to make effective decisions by taking appropriate steps. Participants find out how to determine the impacts and evaluate the impacts of alternatives to make better decisions.

One of the key steps for leaders is delegation. Participants learn the key concepts of delegation and the delegation process. By identifying the benefits and obstacles to delegation participants learn how to delegate effectively with a delegator’s checklist and a delegatee’s checklist. Finally participants are able to plan delegation effectively and delegate as well as to ask key questions of a delegatee.

The topics presented here are representative topics. To explore a session to meet your specific concerns give us a call at 651-633-5311.