May 15th, 2023
Conflict at work is inevitable. Conflict can be positive, collaborative, intellectually challenging, and improve productivity, employee satisfaction, and customer appreciation. However, conflict can be negative, frustrating, enhance anger, decrease morale, and harm the very things you are trying to accomplish. Looking at conflict analysis and resolution a little deeper, what does the Harvard Program on Negotiation recommend? They recommend three strategies. These are to put a formal system in place, promote better feedback, and focus on the problem and not the people. As an experienced manager with over 25 years of experience I want to look at these three areas and offer you some ideas that may help you beyond this article.