March 14th, 2022
Have you ever had a potential client or client contact you upset? Someone may have referred them, simply found you on the internet, or they are one of your long term clients. It really does not matter. What matters is that they are currently concerned about something, need help, and have reached out to you in the hope that you can help them. So, what skills do you need? You need to listen, de-escalate the situation, network with the experts you know that could help, and help them through this crisis. Here are some thoughts to help you.