Think of an uncomfortable situation with someone else. What could be done to help de-escalate and release the tension associated with the situation? This short commentary suggests taking the initiative to build an authentic connecting relationship and then really listening to the other party. I know it is very hard, but planning ahead and taking this type of imitative can have a tremendous impact. Check out the short video. See if it may help you or someone you know. Check out other videos for expanding on these concepts.
