January 22nd, 2018
This article addresses how to turn a crises into a collaboration. We can learn from hostage negotiators and their success rate is phenomenal. So what can you do to help yourself when you feel like you are in a crises with someone else?
January 15th, 2018
From the book Peaceful Resolutions a summary of one of the steps to resolving conflict is a free six sided pocket guide (that fits in your pocket). One of the six sides of the tri-fold pocket guide offers Ten Steps for an Interest-Based Resolution. This 10 step summary process is elaborated on in this text.
January 8th, 2018
In a negotiation each party enters into the negotiation with a position and series of interests. How we explore those interests goes a long way towards reaching a mutually acceptable alternative with the other party. Asking key questions appropriately makes a real difference in the outcome.
January 2nd, 2018
As we start a new year, it pays to reflect on how we make a difference in our vocation and what we may want to do differently with the start of this new year. This article explains how.
December 26th, 2017
As someone who concentrates on resolving conflict, negotiating winning solutions and inspiring leaders I want to offer you some relatively simple tips to help make the start of the new year better for you related to potential conflicts with customers and staff. You are not alone. Consider this commentary and reach out to mentors to explore how these or similar ideas may work best for you in your situation.
December 18th, 2017
In business two elements can continually be at odds with one another. These items are trust and transparency. Transparency is clearly a good idea, but when is to much a bad idea? This article explores this question with employees and then looks at this question related to a negotiation.
December 11th, 2017
This article summarizes lessons learned from interviews from 30 executives on lessons learned from positive and negative encounters. We all can learn from these.
December 4th, 2017
What do you think? Does a reputation for collaboration or for competition suggest an advantage at the bargaining table? We both know you cannot control what others say about you, but you can control what you do and how you do it. You only have one reputation and once that is tarnished you are in trouble. So what type of reputation should you try to cultivate?
November 26th, 2017
The point at which the buyer’s lowest price and the seller’s highest point are the same is called the reservation point. Is that the only thing that matters in a negotiation? I offer an example from a recent experience with a roofing contractor that I think we can all learn from.
November 20th, 2017
Our brains are 98% and 2% rationale and yet we approach negotiations as if they are to be rationally resolved. This article focuses on your emotions and their emotions and how to address diffusing your and their emotions to focus on facts, issues, feelings and interests to work towards a resolution around particular issues.