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As a successful mediator, negotiator, and conflict resolution specialist many have reached out to me and said…
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Understanding emotions in a negotiation, mediation, or some form of alternative dispute resolution is…
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Often defining the problem and root cause properly is the most significant element of working the problem to…
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Words matter. Tone matters. Body language and facial expressions matter. But in general, the words chosen and…
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Many times, the issues involved in a conflict area are all about values. For example, consider:Parents say no…
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Bias is something everyone has based on their experiences and their attitudes associated with those…
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Have you been in an argument, dispute, and/or conflict and wanted to know what you could do differently? The…
In order to negotiate better, resolve disputes, and overcome conflicts it is necessary to apply the…
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In The Collaboration Effect key chapters are Connecting Relationships, Listening Actively, and Educating…